Terms of Service
Last updated: October 19, 2026
Welcome to Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort. By accessing or using our website (thermarestecz.com), operated by Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.
1. Acceptance of Terms
By creating an account, placing an order, or otherwise using Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.
2. Eligibility
You must be at least 18 years of age (or the legal age of majority in your jurisdiction) to use our services. By using Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort, you represent that you meet this requirement.
3. Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to provide accurate and complete information when creating an account.
- You are responsible for all activities that occur under your account.
- Notify us immediately if you suspect unauthorized access to your account.
4. Products & Pricing
- We strive to provide accurate product descriptions and images. However, we do not guarantee that all descriptions, pricing, or images are error-free.
- Prices, currencies, taxes, and shipping fees are shown at checkout and may vary based on promotions, destination, or exchange rates.
- We reserve the right to update product information, availability, and prices at any time.
- In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
5. Orders & Payments
- Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order.
- Payment must be completed at the time of purchase using one of the available payment methods shown at checkout.
- Orders are processed after successful payment confirmation.
6. Shipping & Delivery
- Delivery times are estimates and may vary depending on your location and external factors (customs, weather, etc.).
- Carrier or customs delays can affect estimates. Contact us if your delivery is overdue.
- If an order is delayed, lost, or damaged, contact us so we can investigate and explain the available resolution.
7. Returns & Refunds
Return policy
| Destination | United States |
|---|---|
| Return window (days after delivery) | 30 |
| Return method | By mail |
| Return postage | Seller pays |
Contact us before sending an item back. Include your order number and the reason for your request. We will provide return instructions.
Please contact us for the refund processing timeframe before returning an item.
8. Intellectual Property
All content on Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort — including logos, text, images, and software — is the property of Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written consent.
9. Prohibited Conduct
You agree not to:
- Use the platform for any unlawful purpose
- Interfere with or disrupt the platform or servers
- Attempt to gain unauthorized access to any part of the platform
- Use automated tools (bots, scrapers) without our permission
- Post fraudulent reviews or misleading information
10. Limitation of Liability
To the maximum extent permitted by law, Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. Our total liability shall not exceed the amount you paid for the specific product or service giving rise to the claim.
11. Modifications to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised terms.
12. Governing Law & Dispute Resolution
These Terms are governed by applicable laws in the jurisdiction where Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort operates, unless mandatory consumer protection rules in your location require otherwise. Any dispute should first be attempted to be resolved through good-faith negotiation.
13. Contact Us
If you have questions about these Terms of Service, please contact us at:
| Store | Therm-a-Rest® - Sleeping Pads, Bags & Outdoor Comfort |
|---|---|
| Address | 1219 Clover Ln., Matthews, NC, 28104, US |
| [email protected] |